Scope of Services
As part of the ongoing support and maintenance services, Steady Pulse Designs Ltd agrees to provide the following:
Ongoing Website Support & Maintenance:
- Regular updates to website content as requested by the client, ensuring that all changes align with the overall design and functionality of the site.
- Continuous monitoring of the website to ensure optimal performance, including but not limited to load times, uptime, and user experience.
Security Monitoring & Protection:
- Ongoing monitoring for any unusual activity, including but not limited to spam, bot traffic, or any other potential security threats.
- Implementation of necessary security measures to protect against breaches, including regular updates to security protocols and plugins.
Domain Management:
- Management and renewal of the client’s domain to ensure it remains active and properly configured.
- Regular updates to DNS settings as required, ensuring compatibility with current technology standards.
Backup & Recovery:
- Regular backups of the website and its databases, stored securely and retrievable in the event of data loss or corruption.
- Restoration of the website from backups in case of an emergency, minimizing downtime.
Performance Optimization:
- Regular assessment and optimization of website performance, including speed enhancements, image compression, and code refinement.
- Implementation of SEO best practices to improve search engine rankings and visibility.
Technical Support:
- Availability for technical support during business hours via email, phone, or a designated support portal.
- Priority handling of any critical issues that may affect the website’s functionality or accessibility.
Software & Plugin Updates:
- Routine updates to the website’s core software, themes, and plugins to ensure compatibility and security.
- Testing of updates in a staging environment where necessary, to prevent conflicts or downtime.
Analytics & Reporting:
- Regular reports on website traffic, user behavior, and other relevant analytics.
- Recommendations for improvements based on analytics and changing market trends.
Payment Terms:
- The agreed monthly rate is due the first day each month.
- Payment is required within 7 days of the payment due date.
- Late payments will incur a fee of €10 and may result in a suspension of services until payment is received.
Termination:
- Either party may terminate this agreement with one month written notice.
- Upon termination, all outstanding fees for services rendered must be settled within 7 days.
Confidentiality:
- All client data and information will be treated as confidential and will not be disclosed to any third parties without the client’s consent.
Client Responsibilities:
- Content Provision: The client is responsible for providing all necessary content (e.g., text, images, videos) for website updates in a timely manner.
- Access Credentials: The client must provide and maintain up-to-date access credentials for any accounts required to manage and maintain the website, such as hosting, domain registrars, or third-party services.
Data Protection and GDPR Compliance:
- Data Handling: Steady Pulse Designs Ltd will handle all client data in compliance with applicable data protection laws, including GDPR, where applicable.
- Personal Data: Any personal data processed via the website will be handled with the highest level of confidentiality and security, with appropriate measures in place to prevent unauthorized access or breaches.
- Privacy Policy: Steady Pulse Designs Ltd will assist in updating the website’s privacy policy as regulations change, ensuring continued compliance with data protection laws.
Intellectual Property Rights:
- Ownership of Content: All content, materials, and data provided by the client remain the intellectual property of the client.
Documentation and Training:
- Documentation: Steady Pulse Designs Ltd will provide or update documentation related to the website’s operations, including user guides and technical manuals, as part of the ongoing service.
- Training: Steady Pulse Designs will offer limited training sessions for the client’s team on how to manage content updates, utilize new features, or troubleshoot basic issues.
Version Control and Change Log:
- Rollback Plan: In the event that an update causes issues with the website, Steady Pulse Designs Ltd will have a rollback plan in place to revert the site to a previous stable version, minimizing downtime and disruption.
Changes To Terms and Conditions:
- You can review the most current version of the Terms and Conditions at any time at this page.
- We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Contact Information:
Questions about the Terms and Conditions should be sent to us at info@steadypulsedesigns.com.
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Copyright © 2025 Steady Pulse Designs Ltd. All Rights Reserved.
CRO Number: 768104
Work Inquiries
Interested in working with us?
info@steadypulsedesigns.com
Phone
(087) 351 3300